Fantastic book! A genuinely timely and thought provoking text that, in my opinion, belongs up there in the canon of great theoretical texts that prod and interrogate the existence of modern work culture such as Arlie Russell Hochschild's [book:The Managed Heart|13724118] and Max Weber's [book:The Protestant Ethic and the Spirit of Capitalism|74176]. Should be required reading for anyone who has a job. Only 4 stars because I felt some parts of the text were less accessible, but overall absolutely worth a read for anyone who has ever tried to complain to an institution or has not complained but wanted to.