There's a truism in therapy that feelings aren't facts. But maybe it's better to say that feelings aren't all the facts. There's a lot in this book that rings true and there's a lot that feels disappointingly rhetorical, repetitive, and, perhaps, overstated. It seems designed to make me angry, which it did. But the bit that really worries me is that it paints the people lodging complaints as without agency and the people with whom they have complaint as powerful. I get that we have inert and entrenched structures, and that people are regularly complicit in this, but I'm not sure that the personal warring (or the insistence on using the master's tools) is the way forward.

'A complaint is heard as making waves, as stopping things from being steady. The implication here is that rocking as a motion is more dangerous for those with less stable footing. Warnings can be used to remind people of the precarity of their situation.'