Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Dan Steinman, Lincoln Murphy, Nick Mehta

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Dan Steinman, Lincoln Murphy, Nick Mehta

8 hours, 25 minutes • first pub 2016 (editions)

nonfiction business informative slow-paced
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Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because custom...

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