UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service by Ron Kaufman
UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service
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Ron Kaufman
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UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service

Ron Kaufman

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True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more ...

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