Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Jay Baer

240 pages • first pub 2016 (editions)

nonfiction business self help informative reflective fast-paced
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Description

Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer ser...

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