Achieving Excellence Through Customer Service by John Tschohl

Achieving Excellence Through Customer Service

John Tschohl

362 pages first pub 1991 (editions)

nonfiction business informative medium-paced
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Description

This book givers you detailed step-by-step knowledge that you can use in establishing profitable customer service strategies. The profit-producing capability of an organisation derives from impressions made by all employees upon the organisation's...

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