Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds Or Less by John Tschohl

Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds Or Less

John Tschohl

111 pages first pub 2005 (editions)

medium-paced
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Description

Loyal for Life - is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company - no matter how excellent their products or employees - occasionally makes a mistake. How those companies and their employee...

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