The Design of Sites: Patterns, Principles, and Proceses for Crafting a Customer-Centered Web Experience by Jason I. Hong, Douglas K. van Duyne, James A. Landay

The Design of Sites: Patterns, Principles, and Proceses for Crafting a Customer-Centered Web Experience

Jason I. Hong, Douglas K. van Duyne, James A. Landay

816 pages • first pub 2002 (editions)

nonfiction design informative medium-paced
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-- Improve your Web site step-by-step - and boost customer satisfaction and retention.-- Patterns for e-commerce, internationalization, site-branding, education, and more.-- Optimize home pages, layout, navigation, usability, and performance.Based...

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