Crisis Management in the Age of Social Media by Louis Capozzi

Crisis Management in the Age of Social Media

Louis Capozzi

158 pages missing pub info (editions)

nonfiction business economics
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Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipatin...

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