The Customer is Boss: A Practical Guide for Getting what You Paid for and More by John Tschohl

The Customer is Boss: A Practical Guide for Getting what You Paid for and More

John Tschohl

220 pages first pub 1993 (editions)

medium-paced
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Description

The Customer Is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to bo...

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