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128 pages • first pub 2002 (editions)
ISBN/UID: 9781903776001
Format: Paperback
Language: English
Publisher: Not specified
Publication date: Not specified
Description
This title is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why, good service matters, the difference between good and bad service, performance standards, turning complaints into opportunities...
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Content Warnings
128 pages • first pub 2002 (editions)
ISBN/UID: 9781903776001
Format: Paperback
Language: English
Publisher: Not specified
Publication date: Not specified
Description
This title is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why, good service matters, the difference between good and bad service, performance standards, turning complaints into opportunities...
Community Reviews
Content Warnings